Shipping & Returns Policy

Thank you for shopping with GARDNER CORE LTD.
This page outlines our shipping and returns policies to ensure transparency and a clear understanding of our order fulfillment process.

Shipping Policy

Order Processing

• All orders are processed after successful payment confirmation.
• Orders are typically processed within 1–3 business days (excluding weekends and public holidays).
• Once your order has been processed, it will be prepared for shipment.

Shipping Time

• Estimated delivery time: 5–12 business days (may vary depending on destination).
• Delivery times are estimates and may be affected by external factors such as customs processing, carrier delays, or peak seasons.

Shipping Fees

• Shipping fees (if applicable) are calculated and displayed at checkout before payment.
• Any applicable taxes or duties are the responsibility of the customer unless otherwise stated.

Order Tracking

• Tracking information will be provided when available after the order has been shipped.
• Customers are responsible for monitoring delivery updates using the provided tracking details.

Incorrect Address & Delivery Issues

• Customers are responsible for providing accurate shipping information at checkout.
• We are not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.
• If an order is returned due to delivery failure, additional shipping fees may apply for reshipment.

Returns & Refunds Policy

Return Eligibility

We accept return requests under the following conditions:

• The item received is damaged, defective, or incorrect
• The return request is submitted within 7 days of delivery
• The item is unused and in its original condition and packaging

Non-Returnable Items

• Items that have been used, worn, or altered
• Items returned without prior contact
• Items damaged due to misuse or improper handling

Return Process

To request a return, please contact us via email:

Email: payment@gardnercore.net

Please include:

• Your order number
• Description of the issue
• Clear photo evidence (if applicable)

We will review your request and provide return instructions if eligible.

Refunds

• Refunds are issued after the returned item is received and inspected
• Approved refunds will be processed to the original payment method
• Processing time may take 5–10 business days, depending on the payment provider

Return Shipping Costs

• Customers may be responsible for return shipping costs unless the item is confirmed to be defective or incorrect
• Original shipping fees (if any) are generally non-refundable

Cancellations

• Orders can only be canceled before they are processed and shipped
• Once an order has been shipped, it cannot be canceled

Dispute Resolution

We strongly encourage customers to contact us directly before initiating any disputes or chargebacks.
Our team is committed to resolving issues fairly and promptly.

Contact Information

Company Name: GARDNER CORE LTD
Email: payment@gardnercore.net
Phone: +44 7462031192
Address:
FLAT 4 HOLTON COURT, BIRMINGHAM STREET
WILLENHALL
UNITED KINGDOM
WV13 2HL

By placing an order on our website, you agree to the terms outlined in this Shipping & Returns Policy.